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FAQ

  • How tall are your Moos?
    We currently offer two sizes: Moos: are our standard size and measure ~1.58" (40mm) tall from their bottoms to the tops of their horns. Though some of their heights vary based on various headgear (as seen with the Witch & Lucky Clover Moo), alternative ears (Elephant Moo), etc. Overall, while the height may vary slightly, it's to maintain a consistent overall size from Moo to Moo. Micro Moos: are a smaller version of our standard Moos and measure 1.0" (25.4mm) tall from their bottoms to the tops of their horns. Though we understand that not everyone keeps a tape measure in every room (a side effect of having worked at Home Depot in my youth). So in addition to the above measurements, below you can find four Moo and four Micro Moos next to a soda can and standard size gift card.
  • What are your Moos made of?
    Our Moos are manufactured using a biodegradable plastic called PLA (polylactic acid) which is cornstarch based. This is a hard plastic. Though because it is biodegradable, it can be susceptible to the elements. Particularly UV, humidity, and heat. For further information, please refer to the "How heat tolerant are your Moos?" FAQ.
  • How heat tolerant are your Moos?
    Almost all of our items are printed out of a biodegradable, cornstarch based, plastic called PLA. PLA is heat tolerant to roughy 140°F though color, sheen, and other additives can change that some. If heated above 140°F, it can become soft and pliable. It should NOT be handled when soft as it can easily become disformed. As it cools, it will regain its rigidity. Car Disclaimer: it's recommended to use sun shades to protect both your Moos (and interior) from excess heat and UV. Both can shorten the life of 3D printed items and accelerate its biodegradable nature.
  • What is the life expectancy of your biodegradable Moos?
    While items manufactured from PLA are still relatively new, it should be a safe assumption to say they will last anywhere from 5-10 years, though they could last longer. They could also become brittle and break sooner if left to the elements due to their biodegradable nature. As of right now, the shortest known product life for PLA based products was reported at 2-years before the item became brittle. This was due to higher than average humidity and UV though. This is why if your Moos are going to be left in a vehicle, we highly recommend the use of a sunshade to prolong the life of your Moos.
  • Do you have quality control?
    To begin, we print everything we sell in-house to assure the print settings meet our standard for durability. Settings like wall count (how thick the outer walls are) and infill % (how much structure is inside), both are crucial in determining an item's durability. That being said, one way to reduce manufacturing cost is to manipulate these settings to use as little material as possible. However, this creates a weaker product that is prone to breaking or warping which is why we print for durability. Though it does often mean we are by no means the cheapest option. Furthermore, we inspect everything that comes of our printers for defects that impact the items durability or aesthetic. A few examples of unacceptable defects are shown below: Now, that is not to say that all products are perfect and free of imperfections or flaws. Some flaws can pass inspection if they are inconspicuous enough and do not jeopardize the integrity of the print. Though if there are enough, they too will be pulled from inventory. The reason for allowing some flaws through is to help keep cost down as zero flaws mean more waste and more waste means higher costs. As we are able, we will include some examples of acceptably flawed products for greatly transparency as we never want anyone to be unpleasantly surprised by one of our products.
  • Why might colors differ slightly from the pictures?
    While we try to accurately represent each item and its colors, pictures can still be subjective based on factors such as lighting (intensity and hue) or due to specialty filaments. Silky/glossy colors are especially prone to hue-shifts based on lighting as their reflective surface catches the light differently, tricking the eye into seeing different hues. There are also dual or tricolors that appear to be a different color depending on what angle the item is being viewed. This can make it especially tricky as even as the manufacture, we cannot always control if the same colors will appear on the front, or back of an item.
  • Where did you get your designs?
    I created them and they are the intellectual property of ShayKay Studio. Furthermore, to protect my designs due to creative license only extending so far, they are also registered with the Federal Copyright Office. Which means: Collectimoo™ and its respective designs and/or logos are either trademarked or registered trademarked of ShayKay Studio and may not be copied, imitated, or used, in whole or in part, without the prior written permission of ShayKay Studio. In addition, all pages headers, custom graphics, button icons, and scrips are trademarks, and/or trade dress of ShayKay Studio, and may not be copied, imitated, or used, in whole or in part, without the prior written permission from ShayKay Studio. To notify us of a suspected copyright infringement, please write to us at ShayKayStudio@gmail.com or text (262-361-3694) with a link to or screenshot of the suspected copyright infringement.
  • What is "moo-wards"?
    While we aren't able to offer "first time buyer" or other ubiquitous discounts that larger business or corporations offer, we do want to reward our return customer. That is why we launched our "Moowards" program! All you have to do is create an account so points can be assigned; from there, you'll earn 5% back on all orders. That means free moos or shipping in the future! It's a win-win!!!
  • How to redeem Moo-wards?
    To best answer this question, we assembled a two-page PDF which outlines how to redeem your points. The first page explains and shows how it looks on a mobile device while the second page outlines how it would look on a desktop.
  • What is your "community giveback (CGB)" program?
    Starting February 2nd, one of the ways that ShayKay Studio tries to support the Moo Moo Subaru movement is by offering our Community Giveback Program (CGB)! Through this program we mail 540 free cows throughout the US every month to help more people participate in the movement and spread more cheer! ​ Program Details: Frequency: monthly # of Winners: thirty (30) Prize: (12) random moos, (6) micro moos, (12) cards, and (12) 3x5 clear bags. Shipping: is not included, but only $5! Eligibility: must be a member of Collectimoo™ (Facebook group) & follow ShayKay Studio on Facebook Restrictions: offer valid for US residents, per household, and once every 3-months. ​ How to Participate? It's free to sign-up; no purchase necessary! The sign-up, asking for name & email, is posted to Collectimoo™ on Sunday (to align with the 1st week of the month). The sign-up is open for 7-days, closing the at 8pm CST on the following Sunday. Sunday night, 30 winners are randomly selected and sent a redemption code via email. They are also tagged in Facebook in case they miss the email. Winners then have 7-days to claim their prize!​
  • What is your "Moowarness" discount program?
    Each of these Awareness moos represent an important topic and because we want everyone to have access, we're offering a standing coupon code, #moowareness. Granted, we are not able to ship them for free, the code will take up to $6 off any one pack (keychain or not) of Awareness Moos. Therefore, with this code, someone can utilize in the code in one of the following ways: 1) Receive a 3pk of Regular Awareness moos for free 2) Receive a 2pk of Keychain Awareness Moos for free 3) Receive $6 off a 12pk of Awareness Moos
  • Are there any other programs?
    Technically, yes! We offer a few free digital downloadable card options for the Moo Moo Subaru movement. They're under Collectimoo, and the Moo Add-Ons. Once on the page, there is a filter for "free digital cards". For those participating in the movement, happy mooing!
  • Can I edit my order?
    Once an order is placed, you will no longer have the ability to edit it. That is not to say the order cannot be edited though. Should you need to: change/edit the shipping address add products remove products do something else... please reach out via email (ShayKayStudio@gmail.com) or text (262-361-3694) as soon as possible. We will do our best to accommodate the request and make the desired changes before it's too late. Please keep in mind, once a tracking number is generated (at which point a tracking number is sent to the email address on file), we can no longer edit an order. Furthermore, ShayKay Studio is not responsible for returned items due to incorrect/incomplete shipping addresses provided to us (please see our "Shipping Policy").
  • How can I find the status of my order?
    There are a few ways, the first being: An automated email is sent once an order is placed. An automated email is sent when the tracking number is generated. From there, you can find out more by: Logging into the website to view the status of your order. Entering your tracking number, from the second email (once generated), on USPS's website. Emailing us at ShayKayStudio@gmail.com. Texting us at (262) 361-3694.
  • What if my question isn't covered?
    No worries, we're here to help! If the common FAQ didn’t provide a solution, we can be reached via text (262-361-3694) or by email (shaykaystudio@gmail.com) for further assistance. Depending on the question, we can also schedule a time to talk via either of the first two methods.
  • What goes into manufacturing 3D printed items?
    Most people think all they need is the machine and filament (material). However, there is so much more that really can make 3D printing overwhelming for some. A more complete list would be: The 3D printer The filament Which each desired color is it's own roll Wear parts on and in the machine Some may need to be replaced weekly Electricity The file (STL), either: Finding something online (free or purchased) Designing something yourself Any prototyping to assure it prints as expected Filament lost to failed prints Print time (ranges from hours to days)
  • What are the different types of filament used for 3D printing?
    ABS (Acrylonitrile Butadiene Styrene): ABS is often used for items that need to withstand higher temperatures such as interlocking parts, items exposed to UV, or other items that might need to standup to heat. Overall, it has a lower strength compared to PLA but double the durability when it comes to withstanding heat, UV, and water. PLA (Polylactic Acid): made from corn-starch, PLA is often used for décor, prototypes, desk toys, and other low-stress applications. Overall, it is one of the stronger materials but it has a lower tolerance for water, heat, and UV rays. Therefore, while items printed with PLA can withstand regular play, they should not be left out to the elements as it can shorten the life of the item. We also use an offshoot of this type that is food safe (free of toxic dyes or other additives) when making things such as cookie cutters. PETG (Polyethylene Terephthalate): PETG will not biodegradable but it is 100% reclaimable when recycled properly. Uses often include food containers and tools used for food consumption due to being FDA approved. Its strength is on par with PLA with the durability of ABS. TPU (Thermoplastic Polyurethane): often used for it's rubbery, elastic, and impact resistant properties, TPU is often used for phone cases, stoppers, caps, bumpers, and other such applications. There are others, but the above list includes the filaments we print with the most often.
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